Voltava Request for Service

Submit, route, and track service requests.

Internal portal for submitting and managing service requests across Voltava teams. SSO with your Voltava account, full activity history, and SLA tracking.

Single sign-on with your Voltava account
Notifications and @mentions on every request
Embedded Power BI dashboards

voltava.com/rfs/dashboard

My Queue

All Requests

Analytics

Search…

12Open

3Due Today

98%SLA

4.6hAvg Resp

RFS-1042 Replace pressure sensor on Line 3 High In Progress

RFS-1041 Re-calibrate weight stations (Plant 2) Medium Review

RFS-1039 Forklift battery swap — second shift Low Open

RFS-1037 Network drop for new welding cell High Done

Used by

Operations Maintenance Quality IT EHS Engineering

Capabilities

What RFS does

Core features available to all Voltava users.

Submit Requests

Guided form captures the issue, attachments, priority, and routing.

Track & Manage

Queues, saved filters, and status views for open, blocked, and overdue requests.

Collaborate

Notes, @mentions, file attachments, watchers, and full comment history.

Analytics & Reporting

Embedded Power BI dashboards for volume, SLA, throughput, and team load.

Knowledge Base

Articles surface automatically while users type the request description.

Change Control

Impact assessments, approval chains, and scheduled windows on a shared calendar.

Example

Example request

What a request looks like as it moves through the workflow.

RFS-1042

Replace pressure sensor on Line 3

Plant 1 · Line 3 Maintenance Opened May 14, 2026

High Priority In Progress

Description

Operator on second shift reports an inconsistent pressure reading on the Line 3 hydraulic press (asset MX-3-08). Reading drifts +/- 15 PSI under load. Suspect failing transducer. Production impact: ~120 units/hour.

Attachments

sensor-fault.jpg calibration-log.pdf

Activity

Maria O. opened the request · 9:14 AM
Auto-routed to Maintenance — Plant 1 · 9:14 AM
Devon R. accepted & began diagnosis · 9:28 AM
Comment from Devon R.: "Transducer confirmed bad. Pulled replacement from stores. ETA 30 min." · 10:02 AM
Status moved to In Progress · 10:05 AM

People

Maria O.
Reporter · Operations

Devon R.
Assignee · Maintenance

Sam K.
Watcher · Quality

SLA

First response 14 min

Resolution target 4h · 2h 18m left

Suggested KB

Hydraulic pressure sensor — replacement steps
Line 3 calibration reference sheet

How it works

Workflow

Submit

Describe the issue, attach files, set priority. The system routes to the right team.

Collaborate

Comment, @mention, share files, and watch the request.

Resolve

Resolution is recorded with notes, KB references, and SLA metrics.